[ Shipping ]

The following is our Shipping/ Return/ Exchange policy.
• In case of a return or exchange due to customer's problem, the customer pays the round shipping costs of 5,000 won; however, in case of a fault found in the product or an error in shipment, we pay all shipping costs.
• The same shipping charge will apply to all areas in the country, except islands (such as Jeju).
• Shipping will start in 1-4 days after the payment is confirmed. You can check the shipping status on the shipping corner on our website.
• Orders are not processed or shipped during weekends or on public holidays, and if you make an online payment for order, shipping period will include the very day when the payment is confirmed (by 4M).
• In case of a natural disaster, shipping period will not include the period when such disaster would continue.
• In case of your online payment, your order will be shipped once we receive the payment; and in case of a credit card payment, the order will be shipped once we are notified by the credit card company of your payment.
• In principle, all orders are delivered on the following day of the day when the order is placed, except delivery to islands area, for which the shipping usually takes 3-10 days. You can check the shipping status of your order on the shipping corner on our website.

[Cases where Exchange or Return is Permitted]

Exchange and/or return are allowed within 7 days from the receipt of your order.
• However, in case of home appliances, return/exchange should be in their original packaging. If the package is damaged beyond being opened, and thus harms the value of the product, return/exchange will not be permitted.
• In case the goods or service you receive is different than what is presented or advertised, you can request return or exchange within 3 months after the receipt of such goods etc., or 30 days after such discrepancy is found.

[Cases where Exchange or Return is Not Permitted]

Return or exchange will not be permitted if the product is lost or damaged due to a reason attributable to you as a customer.
However, mere opening of the package to check the content inside will not be considered as loss or damage to the product.
• No return or exchange in case you open the packaging and the packaging is damaged, causing a loss of product value
(I.e.: Return or exchange of home appliances, food, music CDs, and digital camera with alleged defective pixel will be subject to the manufacturer's policy).
• No return or exchange in case you open the packaging and use the product, causing a significant loss of product value, return or exchange will not be permitted.
• No return or exchange in case the product value is reduced significant due to the time elapsed, to the extent that resale would be impossible
• No return or exchange in case the packaging of an item which may be reproduced or copied is damaged.
(For more information, please contact our Customer Service at 070-7711-0840)
• In case of return or exchange due to the customer's simple change of mind, the customer pays the shipping charges.